Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
friendly staff
great location
outdated rooms
lacking in-room amenities
7.4/10
Very good
Rooms
8.2
Location
8.2
Service
7.3
Dining
6.2
Guest reviews
7.4/10
based on 6 reviews
7.9
7.9/10 based on 946 reviews
Godfrey
United Kingdom,
March
2024
7.4/10
The hotel is conveniently located within walking distance of downtown with plenty of dining options nearby. The rooms are spacious and comfortable, although slightly outdated. The service is welcoming and helpful, with some missed opportunities for in-room amenities. Overall, a good value for money option in a great location.
Rooms
8.0
The rooms are of a good size and very comfortable, but are slightly outdated with heavy drapes and matching couches. They come equipped with a mini fridge and microwave.
Service
7.0
The staff is friendly and helpful, especially those working the night shift. However, there was a missed opportunity for providing basic in-room amenities like drinking water and food.
Location
9.0
The location is great, just a block away from downtown with an array of restaurants, bars, and cafes around. Perfect for walking to shops and restaurants.
Dining
6.0
The dining experience is fine, but could be improved with more variety including vegetables, fruits, nuts, and healthy options.
Facilities
7.0
The hotel offers standard facilities suitable for a comfortable stay.
friendly staff
outdated rooms
Kenny
United States,
February
2024
8.2/10
I had a fantastic stay at this hotel! The rooms were spacious, comfortable, and very clean. The service was top-notch, with the staff being extremely helpful and courteous. The location was just what I needed for my visit, offering easy access to public transportation and being close to various attractions. However, the dining options were a bit pricey and limited. Overall, great value for the money.
Rooms
9.0
The rooms were very spacious, comfortable, and updated, making my stay very enjoyable.
Service
9.0
The staff was super helpful and courteous, always ready to assist with any needs. A great experience!
Location
8.0
The hotel's location was quite near to my purpose of stay and within walking distance to key areas like the downtown core and metro station. Perfect for exploring the city!
Dining
7.0
The dining options in the hotel were ok, but a bit pricey. I opted to explore nearby eateries for more variety.
Facilities
8.0
The facilities were great, especially the pool area. A nice place to relax and unwind after a day of exploring.
Denise
United States,
February
2024
6.4/10
I had a mixed experience at the hotel. The rooms were comfortable and well-equipped but there was a noticeable smell of cigarette smoke upon arrival, and my room wasn't ready until after the standard check-in time. The service was efficient for some aspects like room service, but unfriendly when it came to requests like cancelling a reservation due to a medical issue. The location was convenient for exploring downtown areas but lacked some nearby amenities. The dining options were subpar, lacking healthier choices and including unexpected additional charges.
Rooms
7.0
The rooms were comfortable with adequate amenities, but there was a noticeable odor of cigarette smoke upon arrival and my room wasn't ready at the standard check-in time.
Service
6.0
The service was a mix of efficiency for basic requests like room service, but unfriendly when dealing with personal requests like cancelling a reservation due to a medical issue.
Location
7.0
The location was decent, within walking distance to downtown core, but lacked some nearby amenities.
Dining
5.0
The dining experience was a slight letdown with limited healthy options and unexpected additional charges.
Facilities
7.0
The facilities were adequate for my needs during my stay.
David
United Kingdom,
December
2023
8.0/10
The hotel is conveniently located within walking distance to the metro, restaurants, and shopping spots. The rooms were spacious enough for 4 people, above average comfort, and mostly peaceful, albeit a bit outdated. The service was top-notch with responsive and pleasant staff members. Its location near major metro lines and attractions makes it a great choice for travelers looking for convenience. The dining experience was decent, though not exceptional, and the facilities offered satisfactory amenities for guests.
Rooms
8.0
The rooms were large enough for 4 people, above average comfort with cozy beds, and minimal noise. However, they showed signs of being outdated.
Service
9.0
The staff members were extremely helpful and responsive, demonstrating kindness and courtesy throughout our stay.
Location
9.0
The hotel's location is convenient, just a few blocks from major metro lines, making it easy to explore Montreal. It's also close to shopping, restaurants, and popular attractions.
Dining
7.0
The dining experience was okay, but not outstanding. I didn't get a chance to try the restaurant, so I can't fully assess the quality.
Facilities
7.0
The facilities provided were sufficient for our needs, offering basic services like room service, car hire, dry cleaning, and laundry facilities.
Great location
Outdated rooms
Scott
United States,
December
2023
9.4/10
The hotel was a delightful surprise, with stunning and spacious rooms that were quiet, comfortable, well-appointed, and clean. The service was exceptional and went the extra mile to be helpful. The location was perfect, within walking distance to great shopping and attractions. The dining experience was superb, offering a full hot breakfast and delicious meals. Overall, a fantastic stay with excellent value for money.
Rooms
10.0
I was amazed by how absolutely stunning and spacious the rooms were, with a free upgrade adding to the experience. They were quiet, comfortable, well-appointed, and impeccably clean.
Service
9.0
The staff were incredibly friendly and helpful, making my stay even more enjoyable. They truly made me feel welcome and attended to my needs with a smile.
Location
10.0
The location was fantastic, just a short walk to St Catherine Street for great shopping and within easy reach of downtown. It was beautiful, peaceful, and offered convenience at every turn.
Dining
9.0
The dining experience was excellent, with a full hot breakfast and delicious meals at the hotel restaurant. The quality of the food far surpassed typical hotel offerings.
Facilities
9.0
The hotel's facilities were top-notch, providing everything I needed for a comfortable stay. From room service to car hire, they catered to all my needs efficiently.
Bert
United Kingdom,
April
2023
5.6/10
The junior suite was huge and had all the amenities, but it seemed to have been smoked in quite a bit. The service was frustrating with abusive language used and extra charges for simple requests. The location was convenient for walking to downtown and shopping, but felt a bit dated. The dining experience was a letdown with poor quality food that didn't match the price. Despite some issues, the facilities were clean and comfortable.
Rooms
7.0
The room was huge and had all the amenities in it.
Service
5.0
The service was frustrating with abusive language used and extra charges.
Location
6.0
The location was good, in walking distance to the metro, restaurants, and shopping.
Dining
5.0
The dining experience was a letdown with poor quality food.
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